Last updated: November 13, 20
This Privacy Policy explains how [Company Name] (“Brightwell,” “we,” “us”) collects, uses and protects your information when you visit [yourdomain.com] or buy from us.
Information we collect
- Information you give us: your name, email, phone number, billing and shipping address when you place an order, create an account, or contact us.
- Payment information: payments are handled by our payment processors ([e.g. Stripe / PayPal]). We don’t store your full card details.
- Order information: the products you buy, order history and communications with us.
- Automatic information: IP address, browser type, device, pages visited and similar data, collected through cookies.
- Cart information: if you start checkout but don’t finish, we may store the details you entered so we can send a reminder email.
How we use your information
- process, ship and support your orders
- send order confirmations, shipping updates and customer service replies
- send cart reminder emails if you leave checkout unfinished
- send marketing emails, only if you’ve opted in, with an unsubscribe link in every email
- prevent fraud and keep our site secure
- improve our website and products
- meet legal and tax obligations
Cookies
We use cookies to keep your cart working, remember your preferences, and understand how visitors use our site. You can manage cookies through our cookie consent banner or your browser settings. Blocking some cookies may affect how the store works.
Sharing your information
We don’t sell your personal information. We share it only with:
- Payment processors, to take payment
- Shipping and fulfillment partners, to deliver your order
- Service providers who help us run the store (hosting, email, analytics), who may only use your data to provide those services
- Authorities, when required by law
Data retention
We keep order records for as long as needed for accounting, tax and legal purposes, and other personal data only as long as necessary for the purposes above.
Your rights
Depending on where you live (for example, under GDPR in the EU/UK or CCPA in California), you may have the right to:
- access the personal data we hold about you
- correct or delete your data
- object to or limit how we use it
- receive a copy of your data
- opt out of marketing at any time
To make a request, email [support@yourdomain.com]. We’ll respond within 30 days.
Security
We use SSL encryption and trusted service providers to protect your information. No method of transmission over the internet is 100% secure, but we take reasonable steps to keep your data safe.
Children
Our store is not intended for anyone under 18, and we don’t knowingly collect data from children.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the “Last updated” date.
Contact
[Company Name]
[Address]
Email: [support@yourdomain.com]