Last updated: November 13, 2026
Overview
We want you to be happy with your purchase from Brightwell. If you’re not, we’ll make it right.
60-day money-back guarantee
Every product in our store comes with a 60-day money-back guarantee, counted from the date your order is delivered. This includes supplements, personal care, grooming kits, red light therapy and toys.
How to request a refund
- Email us at [support@yourdomain.com] with your order number and the reason for your return.
- We’ll reply within 1–2 business days with return instructions and the return address.
- Send the product back within 14 days of receiving those instructions. Please don’t send returns without contacting us first, because we can’t trace unannounced packages.
Opened and used products
You can return supplements and serums even if they’re opened or partly used, within the 60-day guarantee period. Grooming kits, the RedGlow Therapy cap and the Robo Puppy should be returned with all parts included.
Refunds
- Once we receive your return, we’ll process the refund to your original payment method within 5–7 business days. Your bank may take a few extra days to show it.
- The refund covers the product price. Original shipping charges are non-refundable, except for the RedGlow Therapy cap, where we cover return shipping on approved returns.
- Return shipping costs are otherwise the customer’s responsibility. We recommend a tracked service.
Damaged, defective or wrong items
If your order arrives damaged or incorrect, email us within 7 days of delivery with your order number and a photo. We’ll send a replacement or a full refund, including shipping, at no cost to you.
Bonus items
Free bonus items and digital guides are yours to keep. They don’t need to be returned and don’t affect your refund.
Exceptions
We can’t accept returns after the 60-day guarantee period, or for products bought from other sellers or marketplaces.
Contact
[Company Name]
[Address]
Email: [support@yourdomain.com]